Your frontline runs on mobile.
Your DEX should too.
Your business depends on frontline workers operating beyond the four walls of the office. When their mobile devices, apps, or network connections fail, critical work stops.
ELEMEZ Mobile Digital Employee Experience (Mobile DEX) extends Digital Employee Experience (DEX) beyond office computers to the mobile technologies your frontline teams depend on every day.
Once you look beyond the office, a very different DEX problem comes into focus.
When mobile stops. Work stops.
Why is reliable Windows & Android technology so critical for your frontline workers producing and delivering goods and services to your customers?
These workers’ mobile is usually their only computing device, and it’s critical for getting the job done.
When mobile stops. Work stops.
And that’s true in the warehouse, delivery vehicle, in the field, front-of-house or anywhere these vital workers work.
Reliability issues are common.
8 out of 10 frontline workers have to stop work at least once per month because of some problem with their mobile device, apps, or network connection.
And over 50% of workers say it happens weekly.
With each work stoppage taking 30 minutes or longer to fix, that’s a lot of time critical workers are not able to finish their job.
The most common problems.
Based on seven years of research in our State of Enterprise Mobility survey and report, we know the most common mobile problems frontline workers face daily are:
Traditional IT Solutions Are Limited
IT Leaders are doing their best to keep up. But historically, they’ve lacked the tools needed to proactively find and fix mobile issues.
MDM / EMM tools lack in-depth visibility into problems as they occur, often reporting everything is fine when the frontline knows differently.
Most Digital Employee Experience (DEX) tools lack support for Android and other mobile technologies.
And IT ticketing systems – a traditional means of finding and fixing problems – are reactive tools, which often only highlight problems long after they’ve become a crisis, especially for the critical workflows of frontline workers.
Proactively ensuring reliability and a great employee experience for frontline workers requires a new set of software tools and underlying practices around Mobile Digital Employee Experience (Mobile DEX).
Mobile DEX: A new way to support mobility.
Most DEX strategies were built for employees sitting at desks. But the majority of work happens somewhere else.
Frontline teams don’t have backup devices. They don’t have IT nearby.
And when their device fails, work stops. Immediately.
Mobile DEX exists to close that gap. It is the extension of Digital Employee Experience to mobile and frontline environments.
Mobile DEX applies the same core DEX principles used today:
- Measure Experience
- Analyze impact
- Proactively Improve Outcomes
But it adapts these principles to a mobile-only workforce. This includes visibility into:
- Mobile device health and stability
- Application performance and reliability
- Network and connection experience across locations
- Frontline-specific KPIs related to real workflows
The goal is not device management.
The goal of Mobile DEX is operational reliability for frontline work.
Introducing Elemez Mobile DEX
Elemez is the leading Mobile DEX software platform that gives IT, Operations, and Finance the real-time, proactive Mobility Intelligence™ they need and deserve to deliver reliable, cost-effective enterprise mobile solutions.
Real-Time Mobile DEX Monitoring
Gain instant insights into device, app, battery and network performance and health, allowing for proactive maintenance and issue resolution without waiting for trouble tickets.
Estate-wide Insights
Use across all devices to understand asset deployments, usage, and health patterns.
Easy installation
Our solutions support all major device manufacturers, including Zebra, Honeywell, Panasonic, Datalogic, Dell, Samsung, and more. Setup and installation can be done within hours.
Usage Analytics & Easy Reporting
Find and fix cost overages by easily answering questions about device, app, and network usage. Using our easy reporting tools, integrate our intelligence into existing spreadsheets and business intelligence models.
What People Say About Us
“Analytics on data gathered from mobile devices can provide great insights about root causes of problems, and can help to operate them more efficiently and save money.”
Gartner
“B2M is a category standout. B2M’s Elemez platform will give administrators full visibility into their mobile deployments, and help in identifying problems before they are disruptive to productivity.”
David Krebs, VDC Research
“UKPN saw our internal quality score rise from 7 to 9 within the first six months as our internal stakeholders saw a dramatic improvement in the service quality we provided them using Elemez. Elemez has improved the service we provide to our customers and I have the data to prove it. “
Nick Willis-Barrett, End User Computing Service Manager, UK Power Networks
B2M Strategic Partners
Your frontline runs on mobile.
Let us show you how to make mobile run more reliably and cost-effectively.