Keep mobile problems from
stopping frontline work.
Your MDM shows what’s managed. Elemez shows you which mobile device, app, battery, or network problems are slowing or stopping frontline work.
You get the intelligence to act before more work is affected.
Managed is not the same as working.
A device can appear enrolled, compliant, and online in the Mobile Device Management system, yet the frontline worker using it still cannot complete their task.
MDMs do not reveal every failing battery, device reboot, poor connection, or other issues affecting workers. Additionally, trouble tickets reveal only the problems workers report, usually after disruption has begun.
Managed doesn’t mean working. No ticket doesn’t mean no problem.
The visibility gap is hiding in plain sight.
MDM adoption is nearly universal among the IT leaders in B2M’s research. The missing piece is continuous visibility and intelligence on how mobile technology performs in the field.
95%
of IT leaders use an MDM (or EMM).
73%
of those using an MDM use more than one MDM vendor.
0.38%
of those using an MDM say it gives them the visibility needed to find and fix mobile problems.
8 in 10
frontline workers must stop work at least once per month because of a mobile problem.
6 in 10
frontline workers must stop work at least once per week because of a mobile problem.
See what’s affecting frontline work. Understand why. Act before work stops.
You should not have to manage frontline reliability through vague tickets, blind device swaps, and disconnected evidence. Elemez reveals the conditions affecting mobile work, connects events to help your teams understand what is happening, and supplies evidence for earlier action. It works alongside the mobile device management platform already in place.
1. MDM/UEM Manages
Enrollment, configuration, applications, policy, security and compliance.
2. Elemez Reveals
Real-world device, application, battery, network, and usage performance that managed status and tickets can miss.
3. Your Team Acts
See problems, explain their cause, act earlier, and improve reliability and cost.
MDMs Manage Devices. Elemez Adds Mobility Intelligence
Beneficiaries
IT | Operations | Finance | ITSM & Partner Platforms
Frontline Action & Business Outcomes
Work continuity | Faster support | Asset and cost decisions
Elemez Mobility Intelligence
Collect | Correlate | Diagnose | Alert | Benchmark | Report
7×24 Signals
Devices | Apps | Batteries | Networks | Usage | Location
MDM Management Layer
Enroll | Configure | Distribute | Secure | Comply
Mobility Intelligence
Mobility Intelligence reveals the mobile problems affecting frontline work, so IT, Operations, and Finance can act before those problems become downtime and/or increase costs.
Elemez delivers Mobility Intelligence across four key areas:
App & Device Intelligence
Find crashes, hangs, reboots and recurring performance patterns across models, sites, and teams. Give support evidence before a vague complaint becomes another no-trouble-found return.
Battery Intelligence
Identify degradation, abnormal discharge and batteries that do or do not need replacement. Replace on evidence, not age or guesswork.
Network Intelligence
See Wi-Fi and cellular quality in the context of time, location, device, and application behavior. Separate a local connection problem from a wider device or application issue.
Asset & Cost Intelligence
Use last-known location and recent activity to help recover lost, misplaced, or idle Android devices. Understand which assets are being used and where waste may be hiding.
One Company Story. Three Buyer Benefits
A large US utility company implemented Elemez to gain visibility over the blind spots their MDM and service providers could not fill. With Elemez’s Mobility Intelligence, three groups within the company saw almost immediate benefits:
For IT:
Can now often see and find the problems before the ticket. Can diagnose faster, reduce repeat incidents, and lead mobile reliability with evidence.
For Operations:
Keep frontline work moving. See where mobile performance disrupts execution, and act in partnership with IT before isolated issues spread.
For Finance and Procurement:
Stop paying for mobile problems they cannot see. Recover lost devices and unused software licenses, and make replacement and lifecycle decisions with evidence.
Change your mind. Keep your Intelligence.
Elemez gives enterprises one operational view across mixed Android and Windows estates. Compare performance across management systems, device manufacturers, models, sites, and service providers without tying the intelligence layer to a single MDM or device manufacturer.
That independence protects the freedom to choose the right device or MDM that works for you while still providing IT, Operations, and Finance the consistent evidence model they need.
Built for Business-Critical Mobility
Seven Years of Frontline Experience
Explore B2M’s independent annual market research into the experiences of IT leaders and Frontline Workers.
Mobility Intelligence in Practice
See how enterprises use Elemez to diagnose problems and make better mobility decisions.
Using Mobility Intelligence to Improve Mobile DEX
Mobile DEX defines the frontline experience outcome. Mobility Intelligence supplies the continuous evidence needed to measure and improve it.
Start with one Problem. Prove the Value. Expand with Confidence.
Bring us a question about your challenges managing critical mobile assets using your existing software tools. We will follow a 3-step process to demonstrate improvement.
1. CHOOSE
Choose one urgent mobile problem or interrupted workflow.
2. PROVE
Connect supported devices and prove the signal with live evidence.
3. IMPROVE
Act, measure the result, and expand only after value is clear.
What People Say About Us
“Analytics on data gathered from mobile devices can provide great insights about root causes of problems, and can help to operate them more efficiently and save money.”
Gartner
“B2M is a category standout. B2M’s Elemez platform will give administrators full visibility into their mobile deployments, and help in identifying problems before they are disruptive to productivity.”
David Krebs, VDC Research
“UKPN saw our internal quality score rise from 7 to 9 within the first six months as our internal stakeholders saw a dramatic improvement in the service quality we provided them using Elemez. Elemez has improved the service we provide to our customers and I have the data to prove it. “
Nick Willis-Barrett, End User Computing Service Manager, UK Power Networks
B2M Strategic Partners
Your frontline runs on mobile.
Let us show you how to make mobile run more reliably and cost-effectively.