Mobility Intelligence, Elemez and Mobile DEX FAQs

Mobility Intelligence reveals how the devices, applications, batteries, and networks frontline work depends on are actually performing. It identifies the mobile problems affecting frontline work, so IT, Operations, and Finance can act before those problems become downtime.

MDM, EMM, and UEM are primarily used to enroll devices, apply configuration and policy, distribute applications, maintain security, and manage compliance. Mobility Intelligence focuses on how devices, applications, batteries, and networks perform during real work. It complements the management layer rather than replacing it.  To learn more, click here.

No. Elemez works alongside MDM/EMM. Your management platform remains responsible for control, policy, security, and compliance. Elemez adds continuous operational evidence about reliability, usage, and cost.  To learn more, click here.

MDM analytics can be valuable, but they are usually tied to that management environment and its available data. An independent layer helps organizations compare performance across supported MDMs, device manufacturers, and operating groups, and preserves a consistent evidence model when the underlying stack changes. The business case is strongest in mixed or changing estates and where deeper frontline telemetry is required.  To learn more, click here.

Elemez is designed to provide a consistent intelligence layer across supported mobile environments without any restriction on your MDM(s) of choice. Exact deployment and compatibility depend on the operating system, device, and management configuration. B2M will validate the proposed estate during evaluation.

Elemez supports Windows™ devices, giving you visibility over Windows 10 and 11 devices such as laptops and tablets.

Elemez also fully supports manufacturers running Android 8.1 to Android 16.  The list of manufacturers is long, but does include industry leaders for frontline enterprise mobility:  Zebra, Honeywell, Datalogic, GETAC, Panasonic and more.

Elemez does NOT support iOS, MacOS or ChromeOS at the present time.

Contact us to discuss your specific requirements.

Elemez collects approved signals relating to supported devices, applications, batteries, network connections, and usage. Examples include reliability events, application instability, battery behavior, Wi-Fi and cellular conditions, reboots, and recent device activity. The exact data available depends on platform, permission, and product configuration.

Elemez’s Device Finder uses available Elemez telemetry, including last-known location and recent activity, to help teams investigate lost, misplaced, or idle Android devices. It should not be described as guaranteed real-time tracking. Results depend on device power, connectivity, permissions, location availability, and the time of the last successful report.

Elemez is deployed to supported endpoints and sends approved telemetry to the Elemez service for analysis and reporting. The detailed method depends on each customer’s device, operating system, and management environment. B2M works with our customers to confirm deployment, permissions, and rollout requirements.

The data collected depends on the enabled capabilities and supported platform. B2M provides customers with current technical and privacy documentation covering the telemetry collected, permissions, processing, and retention relevant to the proposed deployment.

Elemez is designed with both enterprise-required security and privacy in mind.

We comply with GDPR standards and have all customers sign a Data Privacy Agreement outlining all roles involved in capturing and processing data.

We also implement secure network and server protocols.\

We’ve been thoroughly vetted and tested by large corporate INFOSEC teams before deployment, and are confident we can meet your IT security needs as well.

When ready, don’t hesitate to get in touch with us for a full security discussion related to Elemez and your needs.

Mobile Digital Employee Experience, or Mobile DEX, is the continuous measurement and improvement of how reliably mobile technology supports frontline work. It considers the experience created by devices, applications, batteries, and network connections.

Mobile Digital Employee Experience (Mobile DEX) describes the reliability and experience outcome. Mobility Intelligence supplies the continuous field evidence used to measure and improve it. Elemez helps teams understand the device, application, battery, and network conditions behind the frontline experience.

No. Samsung DeX is a desktop-style interface available on certain Samsung devices. Retail and vending contexts may use DEX to mean Data Exchange. B2M uses Mobile DEX to mean Mobile Digital Employee Experience.

Elemez data and intelligence can be made available through supported reporting, export, or API methods for use in business intelligence, service-management, and partner platforms. The available method and data set depend on the commercial package and integration. B2M should confirm the exact requirement during evaluation.