How B2M can help Manufacturers
Today’s OEMs often face a challenge of losing visibility of their devices once they’ve left the factory. This makes it difficult to identify issues, often relying on the end customer to highlight a problem which potentially could affect a huge number of devices or in some cases even result in a product recall.
There is a better way. B2M enables OEMs to get that visibility back and to see what’s happening to devices that are in use in real time helping them to identify and address potential problems before they have even been noticed by customers. Imagine being able to see that a firmware update has caused a conflict that is resulting in faster than normal battery degradation. Imagine being able to reverse that update before the end customer even knows there has been a problem. B2M can make this possible.
B2M can also enable OEMs to identify component parts that have been over specified helping to reduce costs for future models. We can also help OEMs to identify new markets by highlighting new applications that have been installed. And for OEMs that are looking to develop a service business, we can provide the data to make that possible via our APIs.
Isn’t it time you really got to know how your devices are being used?
As an OEM it’s hard to know what’s happening to the devices you sold as you’re so often at least one step removed from the end customer. Elemez’s interactive dashboard can help you to get that visibility back by showing you exactly what’s happening with all of your mobile devices in real time. Cloud-based and quick and easy to set up, Elemez Core delivers actionable insights for enterprise mobile devices with the ability to drill right down to individual device level. See what’s happening right now, spot problems as they unfold or track trends, product by product, even when you don’t know who the end user customer is. Has that latest software patch had a detrimental effect on the performance of a particular device model? Are batteries failing before the warranty period expires? Has a new application caused a conflict with the operating system? Elemez Core can help you to find out and can deliver that data directly into your service portal via our APIs.
And should the unthinkable happen then Elemez Core will notify you of the critical event so that you can take action fast.
Elemez Advanced Device Analytics
Going deeper into the mobile device, Elemez Advanced Device Analytics enables additional, specific device data to be viewed along with standard device data providing visibility of the metrics that matter most to you. Data such as real time GPS device location, data usage by installed application and smart battery monitoring can all be provided directly into customer facing service portals via our APIs. See what’s happening within your customers’ devices in real time. Identify potential issues such as applications that are overworking the processor or potentially dangerous thermal changes in smart batteries and recommend the actions they need to take before these issues have an impact on their business. Empower your partners to identify opportunities to minimise the device disruptions faced by their end users and help them to truly optimise device performance making them a trusted advisor.
Enhance your service revenues and give your partners the ability to optimise their customers’ devices.
Elemez Application Integration
Combining data about your customers’ mobile devices with data from applications running on their devices delivers powerful insights. Elemez Application Integration goes one step further by collecting data from third party systems, such as cold storage freezers or warehouse management systems, and blending it with the device and application data that can then be integrated with your service portal enhancing your service revenue. With Elemez Advanced Device Analytics you can identify devices that aren’t performing optimally for your customers and see whether there is anything running on the devices that is causing this to happen. With Elemez Application Integration you can combine this knowledge with information from other technology giving a further level of additional insight. You may, for example, find that the devices that aren’t performing fully are regularly being left in a cold store freezer which is causing the batteries to fail before the end of the shift leading to costly unplanned disruptions. You can differentiate your service offering by delivering valuable insight about their devices helping to keep the competition at bay whilst building your credibility as a trusted advisor.
Understand the root cause of problems with your customers’ devices and recommend actions to solve them.
At the heart of any enterprise mobile device deployment is a robust mobile device management system (MDM/EMM). Developed to help OEMs and MSPs managing large mobile deployments to set up and configure their devices, manage over the air updates to the operating system and applications and to lock down devices that get lost or stolen, mProdigy is an MDM with a difference. It goes beyond traditional mobile device management to help companies proactively monitor, analyse and act on information about their business-critical mobile devices. Remote device management enables help desk and support personnel to troubleshoot problems and get mobile workers up and running again quickly.