When the connection drops, frontline work stops.
Elemez provides Network Intelligence to understand where your devices have strong or weak 5G/4G coverage.
Just because a device is under management by an MDM/EMM, it does not mean IT and Operations have the visibility they need over 5G / 4G issues:
Frontline Reality
Your driver pulls up to make a delivery, and the barcode scan will not send. Your field crew logs a job, and it sits in a queue because the signal dropped two streets back. Your Fire and Rescue team is on the site of the emergency call, but cannot use their device to obtain critical time-sensitive information. The device looks fine. Work has stopped.
The Visibility Gap
Your MDM tells you the device is enrolled and online. It does not tell you where the connection was too weak to finish the job, where this keeps happening, or which mobile operator is the weakest in your area. That visibility gap is where work quietly stalls.
The Impact
8 in 10 frontline workers stop work at least monthly because of mobile problems, with network issues as their #1 complaint. When you cannot see the network quality your workers depend on, you cannot fix what is slowing them down.
Network Intelligence
Elemez is the independent Mobility Intelligence platform. It reports how the cellular service on your Android and Windows devices is really performing in the field, regardless of the mix of MDM/EMM and device manufacturers in your estate. That independence is a platform attribute: change your MDM/EMM or add a device from a different manufacturer and you maintain the same level of Mobility Intelligence.
Network Intelligence is Elemez focused on analyzing the one thing that stops frontline work the fastest: the 5G/4G cellular connection.
It uses an agent on your Android and Windows devices to sample and report signal, location, network provider, and radio technology throughout the shift, so you receive both historical and near real-time coverage information for each device and across the entire estate.
Elemez Network Intelligence provides deep insights into 5G / 4G performance.
Per-Operator Coverage Maps
See real cellular coverage across your sites and routes, mapped to where the work actually happens. Filter by mobile operator to compare services in the same area, and switch between 2G, 3G, 4G, and 5G views to see where 5G is replacing older technologies. See strong zones, weak zones, and the no-service areas your workers already know about but you cannot see.
No-Coverage and Very-Poor Service Areas
When coverage is bad, the Elemez agent continues to record no coverage and very poor service readings and reports them once connectivity is restored, so those dead zones now show on the map instead of staying a blind spot. Continuous timestamped evidence, sampled throughout the shift, aggregated in near real time.
Tie Network Events to Frontline Experience
Overlay events on a device’s signal timeline, such as network lost, a radio bearer change, device reboot, airplane mode on/off, or a SIM change, so a connectivity problem can potentially be linked to what else was happening on the device at the time.
Learn More – Network Intelligence
Using Mobility Intelligence to Proactively Support & Troubleshoot Networks
Given the reliance frontline workers have on reliable mobile technology in general and mobile / cellular network connections in particular, IT requires both visibility and insight into these critical issues that prevent their workers from working. Too often, IT learns...
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