Transportation and Logistics
Your drivers are on the frontline and rely on mobile technology to deliver products and services critical to your customers.
It provides their maps, their jobs and their communication with the business. Without it they would literally be lost. Prevent mobile devices from leaving your drivers in the lurch.
Are Your Drivers Able to Consistently Make All of Their Deliveries and Meet or Exceed Your Customers’ Expectations?
Mobile devices used by couriers and other delivery staff can encounter unexpected problems that are difficult to diagnose. What if you could take proactive measures to prevent these issues from happening?
Are Cellular and Data Coverage Costs An Issue in Your Business?
Lost cellular coverage remains a major contributor to mobile device issues experienced by delivery personnel, despite recent improvements.
Mobile device analytics can help you to understand when and how coverage issues arise and empower you to take action and measure the impact of any changes you make.
You can also set limits to take control of your data costs and receive alerts when usage is approaching and/or exceeding the parameters you have set.
Are Your Mobile Users Feeling Frustrated?
Delivery staff or personnel get frustrated when their mobile device doesn’t work as expected. In fact, a 2019 B2M Report found that 66% of employees who experience issues with their mobile devices feel anxious or varying levels of stress when their mobile devices fail and they cannot perform their job.
Delivery staff will typically restart a device to resolve any issues, but this makes it difficult to identify the root cause of the problem.
Mobile device analytics offers greater visibility of devices, even on the road. You can capture information before and after a disruptive event, gain insight into the root cause and take action to prevent issues from arising again.
Do Battery Problems Stop Staff From Meeting Their Targets?
Batteries are the lifeblood of a mobile device but for many companies battery management is a major concern and cost.
Mobile device analytics enables you to understand your batteries and the charging behaviours of staff. You can proactively identify batteries that are failing or unable to power a mobile device for a workday.
Purchasing extra batteries to keep at the ready is an expensive approach to the problem. Let mobile device analytics alert you to batteries that are deteriorating and replace them only as needed.
Are New Mobile Applications Giving You Nightmares?
Software updates often cause problems on mobile devices. This means delivery staff or personnel may encounter issues when making a delivery, or find that certain applications don’t work at all.
Mobile device analytics offers an understanding of how devices performed before and after a new application is deployed.
Issues such as increased battery consumption or a jump in device lock ups or reboots can be identified and used to help application developers understand any issues.
Let’s Stay Connected
Curious about the impact Elemez’s Real-Time Device Analytics could have for your Transportation and Logistics Operation?
By transforming support to being proactive and preventing problems before they occur, the cost of supporting mobility reduces considerably. The support costs over 5 years typically account for 60-80% of the Total Cost of Ownership while device acquisition accounts for just 20-40%