Driving Enterprise Mobility Performance Series
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Whitepaper: Evolve or Die: How Mobile Analytics can Stop you from Going Extinct
Are mobile solutions failing to deliver on the customer experience promise?
Did you know that 61% of customers stopped doing business with at least one company last year due to poor customer experience?
It’s a shocking statistic, especially as most businesses have invested in enterprise mobility solutions to help frontline staff become more effective and efficient.
But many businesses overlook the mobile device analytics and mobile performance management tools that can help optimise these systems, improve customer experience and boost satisfaction and retention.
This whitepaper provides an overview of real time Mobile and Wireless Analytics and explores how operations and service management professionals can use this approach to improve mobile device performance, reduce costs and add value to existing mobility investments.
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