Case Study: Logistics International PLC – improves UK & European delivery of IT and support services with mProdigy®
Logistics International (Li) delivers IT and Support Services for companies such as Hewlett Packard, Motorola, Getronics and Fujitsu Siemens. To deliver these services, Li equips its field engineers across Europe with the latest mobile equipment to work on client projects. Armed with Motorola MC70 rugged mobile devices running powerful Syclo applications, the engineers can track the deployment, servicing and warehousing of client’s IT assets. Li’s main challenge was to improve the way it recommissioned devices for the different engineers assigned to each new project.
B2M’s mProdigy mobile management suite was selected due to its considerable breadth of capabilities. Li uses it to manage and deploy software to the mobile devices over numerous transmission technologies including GPRS and WiFi. It was also chosen because it was the only system capable of delivering remote control training over GPRS. Li has improved the support to its field engineers by ensuring that devices are now available on time and in full working order, whilst providing ad-hoc remote training for new engineers.
“Unlike other technologies we have experienced in this area which provide, at best, elements of a management solution, mProdigy truly sets itself apart by delivering robust, reliable and scalable management.”
– Steve McCorry, Technical Director, Logistics International