Case Study: KwikFit – mProdigy® helps deliver a 5% increase in efficiency and 75% cut in communications costs
Fleet customers receive a faster and more efficient service since Kwik-Fit Mobile equipped its tyre fitting fleet of 230 mobile technicians with a cutting edge mobile solution – B2M’s mProdigy® helps deliver a 5% increase in efficiency and 75% cut in communications costs.
Kwik-Fit Mobile serves customers that operate some of the UK’s largest vehicle fleets such as British Gas and Motability. To replace the previous mobile system, Kwik-Fit needed to ensure the new devices hit the ground running by working with mobile experts such as B2M Solutions.
In the past, 10% of Kwik-Fit’s hand held devices would be returned to head office for repair. The technician would then revert to manual systems with a 20% drop in efficiency.
B2M’s mProdigy ensures that Kwik-Fit has full control and visibility of its entire estate of hand held devices. The hand held devices and mobile printers run an application developed by MMCC Consultants to allocate jobs to individual technicians, giving them customer contact details plus the parts needed for a job. Once complete, a customer signature is captured electronically and then relayed back to Kwik-Fit’s central hub. A customer receipt is then printed from the in-cab printer.
“With B2M’s mProdigy we can now resolve 90% of mobile device failures using its remote diagnostics functionality.”
– Simon Lucas, Operations Director, Kwik-Fit Fleet